Terms & Cancellation Policy
Last updated: September 2026. This is a starting policy, worth reviewing (ideally with proper legal advice) as the business grows.
Tutoring sessions
All sessions are delivered live, one-to-one, over Google Meet at a time agreed in advance between tutor and student (or parent/guardian). Session length and subject are confirmed by email or through the contact form before the first booking.
Pricing
Current hourly rates are listed on the Subjects & Pricing page. Rates may change for future bookings, but any session already booked and confirmed will be honoured at the price agreed at the time.
Cancellations & rescheduling
Please give at least 24 hours' notice to cancel or reschedule a confirmed session. Sessions cancelled with less than 24 hours' notice may be charged in full. If the tutor needs to cancel a session, you'll be offered a reschedule at no extra cost.
Flashcard purchases
Flashcard decks are digital products delivered as an Anki export after payment via Stripe. Individual subject decks and the four-deck bundle are priced as shown on the Flashcards page. Because the content is delivered digitally and immediately, once a deck has been downloaded it is non-refundable, except where the product is faulty or materially not as described. This doesn't affect your statutory rights as a consumer under UK law.
CV & personal statement reviews
The CV review, personal statement review and the combined bundle are one-off feedback services, priced as shown on those pages and paid in advance via Stripe. After payment you'll be emailed and asked to send your document. Feedback is returned within 72 hours of your document arriving, rather than 72 hours from payment, so the clock starts once there is actually something to read.
Because this is a service rather than a downloadable product, sending your document is taken as asking for the work to start straight away. Once your annotated feedback has been sent back the service is complete and is non-refundable. If you change your mind before sending your document, or before work has started on it, email casian@specialist-tuition.com and you'll be refunded in full. This doesn't affect your statutory rights as a consumer under UK law.
Feedback is advisory. You'll get an honest view of what to change and why, but no review can guarantee an offer, an interview or a place.
SEND & additional needs
If your child has additional learning needs, please mention this when booking so sessions can be adapted appropriately from the start.
Communication
General enquiries go to info@specialist-tuition.com. Once you're an active client, invoices, scheduling links, homework updates and progress reports are sent from casian@specialist-tuition.com, so you can tell these are genuinely from us.
Contact
Questions about these terms can be sent to info@specialist-tuition.com.